Technical Glitch Affects Cirqa Activity Logging
Garmin’s screenless Cirqa fitness tracker, which received positive feedback upon its release, is currently facing a notable technical issue. Numerous users have reported that their workout data vanishes immediately after they finish an exercise session.
Reports flooding the Garmin support forums indicate that while the Garmin Connect app initially tracks the exercise in real-time, the data is not being successfully recorded or saved upon termination of the session.
The Root of the Problem
The issue appears to be tied to a specific workflow. Users have identified that the bug is triggered when an activity is initiated using the physical button on the Cirqa device, but is subsequently terminated through the Garmin Connect mobile app. One user summarized the problem on the forums: «If you start an activity with the button, you have to end it with the button.»
Many users have expressed frustration over this behavior, as they expect the system to handle the termination of a workout consistently, regardless of whether the process began on the device or the application interface.
Garmin’s Response and Workaround
Garmin has acknowledged the issue. A company representative posted a temporary solution on the support forums to ensure data is saved correctly:
If an activity is started from the CIRQA, Garmin Connect may first display an 'Activity in Progress' message with Resume and End options. Selecting Resume opens the activity recording screen, where the activity can then be stopped and saved. Once the activity is saved and a sync has completed, it should appear in Garmin Connect.
The company has confirmed that it is internally reviewing feedback from affected users to develop a permanent resolution. However, Garmin has not yet provided a specific timeline for when a software patch will be released.
Broader Software Compatibility Challenges
This incident coincides with other software difficulties for Garmin users. According to reports, individuals using the Garmin Fenix 9 smartwatch are struggling with the Garmin Express app on the latest macOS version. The application, which is essential for software updates and map management, is facing compatibility hurdles with Apple silicon chips following the removal of the Rosetta 2 translation layer in the new OS. Garmin has stated they are also working to address this compatibility issue.
For now, Cirqa users are advised to stick to the physical button for both starting and stopping workouts or to strictly follow the recommended workaround to avoid losing their exercise history.